One Time Password (OTP)

  • Published on Jun 27, 2025
  • 1 minute(s) read
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What is OTP?

OTP (One-Time Password) is an additional layer of security used during the login process. When OTP is enabled for a user, they are required to provide a temporary verification code — typically generated via an authenticator app — in addition to their usual username and password. This helps prevent unauthorized access even if login credentials are compromised.

When and How to Enable OTP

You can enable OTP in two ways:

  • Enabling OTP Requirement on Customer Permission
    On Customer > Customer Admin panel, you can enable this, however only Customer Admin can enable this. For more detail explanation you can see it here

  • After User Creation:
    Navigate to the user’s profile and click the Edit button. In the edit view, you can enable or disable OTP at any time.