---
title: "General info"
slug: "general-info"
updated: 2025-06-13T08:16:09Z
published: 2025-06-13T08:16:09Z
canonical: "docs.connect.netmoregroup.com/general-info"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connect.netmoregroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General info

## Hierarical

Netmore Connect enforces a **hierarchical structure** to organize tenants and manage resource visibility across multiple entities. This hierarchy ensures clean data segregation and delegated administration.

#### Hierarchy Levels

1. Customer: This is the top-level organization entity that a user belongs to. Every user operates within the scope of a specific customer account.
2. Sub-Customer: A customer can create one or more sub-customers beneath it. These sub-customers inherit certain access rules but can be managed independently.

#### Example

Suppose you're a user under **Customer A** (e.g., "Netmore Sweden"). You can:

- Create **Sub-Customer A1**, **A2**, etc.
- Sub-Customer A1 can also create its own sub-customers (A1.1, A1.2), and so on.

From your perspective as a user under Customer A:

- All entities under A—including sub-customers created by A or any of its sub-customers—belong to your visible sub-customer hierarchy.

This structure enables flexible delegation while preserving control and auditability at the top customer level.

###