---
title: "Customer Glossary"
slug: "customer-glossary"
updated: 2025-10-01T13:29:37Z
published: 2025-10-01T13:29:37Z
canonical: "docs.connect.netmoregroup.com/customer-glossary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connect.netmoregroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Glossary

| UI name | API field | Description | Category |
| --- | --- | --- | --- |
| Name | `name` | The display name of the customer or sub-customer. | common |
| Customer ID | `customerId` | A unique identifier assigned to the customer. | common |
| Created | `created` | Timestamp of when this customer entry was created. | common |
| Created By | `createdBy` | The user who created the customer entry. | common |
| Last Updated | `lastUpdated` | Timestamp for the last time this customer record was modified. | common |
| Last Updated By | `lastUpdatedBy` | The user who made the last change. | common |
| Device Groups | `deviceGroups` | The number of device groups associated with the customer. | common |
| Sub-customers | `subCustomers` | Number of sub-customer accounts linked to this customer. | common |
| Exports | `exports` | The number of exports initiated by this customer. | exports |
| Accesses Granted | `access` | Number of users or systems that have been given access to this customer's data. | common |
| Allow Device Groups | `allowDeviceGroups` | Allows the sub-customer to organize devices into groups. | common |
| Allow Gateway Groups | `allowGatewayGroups` | Allows use of gateway grouping. | common |
| Allow Sub-customers | `allowSubCustomers` | Allows this sub-customer to create their own sub-customers. | common |
| Require OTP for New Users | `requireTOtp` | If enabled, OTP is enforced during user account creation. | common |
| Operator | `lora.operator` | Grants this sub-customer operator-level privileges (typically for resellers or technical partners). | lora |
| Valid Network Servers | `lora.validNetworkServers` | Lists the LNS (LoRaWAN Network Servers) the customer or sub-customer can use. | lora |
| Default Network Server | `lora.defaultNetworkServerId` | The primary server used for LoRaWAN traffic routing (pre-selected for device creation). | lora |
| Valid Frequency Plans | `lora.gateways.validFrequencyPlans` | Lists the frequency plans available to this customer or sub-customer. | lora |
| Default Frequency Plan | `lora.gateways.defaultFrequencyPlan` | Automatically applies this frequency plan unless changed. | lora |
| Public Coverage | `lora.gateways.publicCoverage` | Indicates whether the tenant supports public LoRaWAN gateway access. | lora |
| Valid Products | `lora.devices.validProducts` | Choose which product profiles the customer or sub-customer can use. | lora |
| Default Product | `lora.devices.defaultProductId` | Sets the product profile that will be pre-filled during device provisioning. | lora |
| Default Channel Plan | `lora.devices.defaultChannelPlan` | Defines the LoRaWAN channel plan for communication. | lora |
| Default RX1 Delay | `lora.devices.defaultRx1Delay` | Specifies downlink timing after an uplink is received (important for device timing sync). | lora |